Certification
Python Programming Certificate
eCornell
Comprehensive training in Python programming fundamentals and application development.
~/about
Operator profile
The human behind the system. A little context, a career log, and the things I’m learning along the way.
operator.infothe human behind the system
whoami
Jacob Wiley Ross
Full-Stack Rust Specialist
Full-Stack Rust Specialist · Leptos + Axum + Tokio + libp2p
I’m a self-taught software engineer with 8+ years of coding experience and a passion for building high-performance systems. I transitioned from technical support leadership into full-stack development, bringing strong problem-solving skills and a drive for continuous learning.
Today, I specialize in full-stack Rust development, with deep expertise in distributed systems, web applications, and DevOps infrastructure. My core stack is Leptos, Axum, Tokio, and libp2p, and I also work across TypeScript and React when they fit the project.
I founded Malifex LLC in March 2025 to build high-performance web applications and distributed systems, delivering full-stack solutions from architecture to deployment. I’m based in Springfield, Missouri, and open to work.
My education is ongoing: official documentation, open-source contributions, and real-world projects are how I keep learning. Right now, I’m especially focused on Rust, distributed systems, and peer-to-peer architectures.
- Based in
- Springfield, MO
- Time zone
- America/Chicago
Get to know the operator
01 / career.log / execution history
Professional experience
Mar 2025 — Present
Current roleFounder / Software Engineer
Springfield, MO
A software studio specializing in high-performance web applications and distributed systems. Delivering full-stack solutions in Rust and TypeScript, from architecture to deployment. Full-stack development: build web applications across the frontend, backend, and database. Secure infrastructure: design and deploy the infrastructure behind the application. Scalable systems: develop architectures for high-performance applications and distributed systems.
Feb 2022 — Jan 2025
Lead — Internet/Voice Repair
Charter Spectrum
St. Louis, MO
Technical support leadership combining advanced troubleshooting, internal web development, and process improvement. - Served as subject-matter expert for escalations; resolved complex issues across multiple ticketing systems. - Developed an internal web app to localize Practical Training data, streamlining agent workflows. - Authored SOPs and led beta testing for an internal efficiency tool, resulting in a successful nationwide rollout. - Partnered with leadership to identify recurring issues and implement process improvements. - Spectrum Gold Award — Earned company-wide recognition for exceptional initiative, advanced troubleshooting expertise, and outstanding customer service. Selected as a top performer among thousands of employees. - Quarterly Achievement — Recognized for bias for action by identifying and championing adoption of an internal efficiency tool. Led department-wide rollout across all centers nationwide.
- Spectrum Gold Award — Earned company-wide recognition for exceptional initiative, advanced troubleshooting expertise, and outstanding customer service. Selected as a top performer among thousands of employees.
- Spectrum Silver Award
- Spectrum Bronze Award
- Quarterly Achievement — Recognized for bias for action by identifying and championing adoption of an internal efficiency tool. Led department-wide rollout across all centers nationwide.
Jan 2021 — Feb 2022
Internet/Voice Repair Representative
Charter Spectrum
St. Louis, MO
Delivered world-class customer service by clearly communicating complex technical solutions. Documented detailed case notes to ensure smooth handoffs and team knowledge sharing.
02 / packages / installed capabilities
Skills & tools
Languages
Rust Ecosystem
Web & Frontend
Databases
Cloud & DevOps
Tooling
03 / credentials / knowledge base
Education & certifications
Certification
C++ Programming: From Beginner to Beyond
Udemy
Comprehensive C++ training covering modern C++ features, object-oriented programming, the Standard Template Library, and advanced programming concepts.